Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take to receive my order?
Orders are processed within 1–2 business days. Shipping times vary based on location but generally take 2–5 business days within the United States. You’ll receive a tracking link once your order is shipped.
How do I create an account?
You can create an account by clicking the Account icon on the top right of our website and signing up with your email and a secure password. Creating an account lets you view order history and save your shipping info for future purchases.
How do I change my shipping address?
If your order hasn’t shipped yet, email us immediately at support@polkadotbars.shop with your order number and the correct address. Once your order is processed, we are unable to make changes.
How do I track the status of my order?
After your order is shipped, we’ll send a tracking link to your email. You can also log into your account to track your order status at any time.
Will you keep my credit card information on file?
No. We do not store credit card details. All payments are processed securely through our third-party payment provider using encrypted, PCI-compliant systems.
Do you charge sales tax?
Yes. Applicable sales tax is automatically calculated at checkout based on your shipping address in compliance with California and U.S. tax laws.
Do you ship to my country?
Currently, we only ship within the United States to states where mushroom-infused products are legally permitted. We do not offer international shipping at this time. Contact us to see if it can be possible.
Will my items come in one package?
Yes, all items in your order will be shipped together in one discreet package, unless an item is backordered or requires special handling.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
Due to the nature of our products, all sales are final. We do not accept returns for opened or used items. However, if you received the wrong or a defective item, we’ll make it right.
I received the wrong item. What should I do?
We sincerely apologize! Please email support@polkadotbars.shop with your order number and a photo of the incorrect item. We’ll ship you the correct product at no additional cost.
My order arrived damaged.
If your package arrives damaged, contact us within 7 days of delivery. Send photos of the damage to support@polkadotbars.shop, and we’ll arrange a replacement or issue store credit.
Where should I mail my authorized return?
If a return is approved (for wrong or defective items), we’ll provide you with a return shipping address and prepaid label. Do not mail any items without authorization, as they may not be accepted.
How do I receive customer support?
We’re here to help! Email us at support@polkadotbars.shop or use the live chat on our website (available Monday–Friday, 9am–5pm PST). We respond within 24–48 hours.
What do I do if I entered the wrong shipping address?
If you entered an incorrect address, contact us immediately at support@polkadotbars.shop. We’ll do our best to correct it before shipping. Once an order has shipped, we are unable to reroute it.
Can I change or cancel an order after submitting it?
Orders can be changed or canceled only before processing. If your order hasn’t been fulfilled yet, email us ASAP. Once shipped, all sales are final.
Can I pre-order an item that’s sold out?
We currently don’t offer pre-orders, but restocks happen often! Join our email newsletter or follow us on Instagram to get early access to new drops and restocked items.